Custom Order Design Deposits will be applied towards the total amount of your custom order (to be determined and accepted prior to making the piece). This deposit is Non-Refundable.
on the website so I can provide you with an accurate quote for your order. To gather more information before designing, we will send you an email questionnaire after you complete this purchase. Custom Order Inquiry form - https://brightcraftycritters.com/pages/how-to-custom-order-brightcraftycritters
Design Process Information:
After completing our questionnaire we will create custom designs. Mock designs will be sent in a few days. Be sure to check your mailbox (and junk mail) to avoid production delays!
We allow up to 2 design revisions, additional revisions are subject to a revision fee of $10 per revision. Designs cannot be changed once production begins or additional charges may be required to change your design.
Once the design and details for your sign have been finalized the remaining balance of your sign is due (Total cost minus the design fee) before I begin making your sign. A custom listing will be created for you to pay the remaining balance.
Turn Around Time:
Typically my production time is approximately 4-6 weeks. Times vary depending on current demands & sign complexity. If you require it by a certain date please reach out prior to purchasing a deposit to determine if we can accommodate your request.
Shipping or Local Pickup:
All signs are available for local pickup from Bright, Woodstock or Tavistock. You will be asked to indicate your pickup location during the design & pricing process.
If you require shipping we ship within Canada and the costs will be estimated based on your postal code, size and weight of the custom order. The shipping cost will be estimated and included in your invoice.